Human Factors

This Technical Report (TR) provides many of the technical underpinnings on which the interactive Toolkit content (linked to in this subsection of the G3ict Accessible Procurement Portal) is based. This TR was authored jointly by the agencies that produced the European Standard, namely the European Committee for Standardization (CEN), the European Committee for Electrotechnical Standardization.(CENELEC), and the European Telecommunications Standards Institute (ETSI).
This TR can be used as a linear read-through of similar guidance to that found in the Toolkit. This TR can also be used as a reference to the various clauses of the European Standard’s related directives, references, and subsections.
The interactive Toolkit should be consulted first. This TR can support the activities of procurement personnel who are already knowledgeable about the Standard, and who are already well versed in the concepts and resources contained in the Toolkit(s) and other resources available elsewhere in this G3ict Accessible Procurement Portal.

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document might be useful for other purposes such as procurement in the private sector. The present document is intended to be used as the basis for an accessible ICT procurement toolkit. The present document will primarily be useful for public procurers to identify the requirements for their purchases, and also for manufacturers to employ it within their design, build and quality control procedures. The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009 [i.14], so that conformance testing can give conclusive results. The inherent nature of certain situations makes it impossible to make reliable and definitive statements that accessibility requirements have been met. In those situations therefore, the requirements in the present document are not applicable: - when the product is in a failure, repair or maintenance state where the ordinary set of input or output functions are not available; - during those parts of start-up, shutdown, and other state transitions that can be completed without user interaction. NOTE 1: Even in the above situations, it is best practice to apply requirements in the present document wherever it is feasible and safe to do so. NOTE 2: Compliance issues are covered in normative clause C.1.